Frequently asked questions
Welcome to Savotta's FAQ section! Here, you’ll find answers to some of the most common questions about our gear, warranties, and company policies. Explore the topics below to learn more.
Products
Where are Savotta products made?
Our products are made in our own facilities in Finland and Estonia. Due to the ever-increasing demand some of our manufacturing is done by subcontractors, the select few subcontractors we use are based in Finland, Estonia and Poland. All quality control is done at our headquarters in Karstula, Finland. Read Made by Savotta.
Are Savotta backpacks, bags and pouches waterproof?
Savotta backpacks, bags and pouches are water resistant but not fully waterproof. While the materials are waterproof, the seams and closure aren’t entirely sealed.
Do Savotta backpacks, bags or pouches contain harmful PFC/PFAS compounds?
Our products comply with the strict chemical regulations of ECHA (European Chemical Agency), such as REACH/SVHC and the POP regulation, as well as the safety legislation for products sold within the EU (Regulation (EU) 2023/988). Our products do not contain PFC / PFAS compounds defined as harmful. The water resistance of our product is based on polyurethane coating and not on PFC treatment.
Why are there small holes in my Savotta product?
Some Savotta products may have small holes, which are so-called drill holes. These marks serve as auxiliary marks to guide the sewing process. They do not affect the use, durability or quality of the product in any way, and are not considered manufacturing defects.
Are there two different green options available for Savotta backpacks?
No, there is only one green color option for Savotta backpacks. The perceived difference in color in photos is due to varying lighting conditions. Outdoor lighting, influenced by natural sunlight, creates a more dynamic range of colors, often making greens appear warmer or cooler depending on the time of day, cloud cover, and surrounding environment. Studio lighting, on the other hand, uses controlled artificial light sources, producing a consistent and neutral tone that may make colors appear slightly different from how they would look outdoors. These variations are natural and expected when viewing products in different lighting environments and on different screens. Rest assured, all our green backpacks use the same high-quality, consistent material.
Why are prices different in the US store compared to the EU store?
Prices in our US store may differ from those in our EU store because they include the additional costs of importing products in the United States, such as duties and logistics expenses. Sales tax is calculated separately and added at checkout. Once your order is placed, you will not be charged any additional import duties or customs fees.
Orders and shipping
How long does shipping take?
Estimated delivery times are shown at checkout. These are estimates and may vary due to carrier delays. We offer local US shipping.
How much does shipping cost?
Shipping costs are calculated and displayed at checkout. Promotional shipping offers may apply where stated.
How long does order processing take?
Orders are typically dispatched within 1–2 business days, excluding weekends and public holidays. Processing times may be longer during peak periods.
Which shipping carriers deliver my order?
For larger products such as the bigger backpacks, we mainly use FedEx. For smaller items such as pouches, we mainly use the United States Postal Service (USPS). Products are delivered to the address provided in your order details.
There is a problem with my delivery. Who should I contact?
If there's a problem with your delivery, please contact us at savotta@ebrandsglobal.com and we'll help resolve it.
Which payment methods are accepted in the store?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also check out faster using accelerated options such as Shop Pay, Apple Pay, Google Pay, and PayPal. All payments are processed securely.
Returns and refunds
How do I return an item?
If you decide you do not want the product for any reason, you must return it within 30 days of the product's arrival. See our refund policy and instructions here.
What should I do if I need to make a warranty claim or report a defective product?
We quality-check each product individually, but if you believe there's a fault, please email savotta@ebrandsglobal.com with a picture showing the issue. See our refund policy and instructions here.
Can I change or cancel my order after payment?
If you need to change or cancel your order after payment, please contact us as soon as possible at savotta@ebrandsglobal.com and we'll do our best to support you. Once an order has been dispatched (typically within 1–2 business days), changes may no longer be possible.